Template notice: this page is a starting template supplied with the platform. Have it reviewed by a qualified lawyer and edit it in Admin > Pages so it matches your actual business, jurisdiction and services before relying on it.
Hosting
Replace this section with your actual money-back terms (for example a money-back period for new hosting orders). Refunds are issued to your account balance unless agreed otherwise and are recorded against the original invoice.
Non-refundable items
Domain registrations, transfers and renewals, setup fees, and add-ons that have been delivered are generally non-refundable.
How to request a refund
Open a billing ticket from your client area, quoting the invoice number and the reason.
Chargebacks and abuse
Services obtained through fraudulent payments or abused to avoid payment may be terminated without refund.