Frequently asked questions

As soon as your payment is confirmed your cPanel account is created automatically and the login details are emailed to you. Domain registrations are processed after payment too; if one needs a manual check, our team completes it and you are notified. Orders that our fraud checks flag are also reviewed manually.

Pay each invoice from your account balance, or choose one of the payment methods shown on the invoice page. Your invoice is marked paid only after the payment provider confirms the payment to our server.

If auto-renew is on, we charge your account balance on the due date. Keep your balance funded; otherwise the renewal invoice stays unpaid and you will receive reminders before the service is suspended.

Yes. Upgrades are available from your client area and are charged pro rata for the rest of your current term.

From the service page in your client area you can cancel at the end of the current term, or ask for immediate cancellation. Immediate cancellation deletes the account and its data.

Open a support ticket from your client area or browse the knowledge base.

Use the search box on the home page or the Domains page, enter the name you want and check that it is available. Then continue with a hosting plan and complete checkout. The registration price and the yearly renewal price are shown before you pay.

Registration, renewal and transfer prices for every extension we sell are listed on the Domains page. Renewal prices can differ from the first-year price, so always check both before you order.

At the moment domains are ordered together with a hosting plan in the same checkout. If you only need hosting for a domain you already own, choose "I already have a domain" when you order.

Yes, for the extensions we sell. Unlock the domain at your current registrar, get its authorization (EPP) code and enter it when you choose the transfer option. Most registries do not allow a transfer within 60 days of registration or of a previous transfer, and the transfer can take several days to complete.

Yes. Order a hosting plan with your own domain, then change the nameservers at your registrar to the ones in your hosting welcome email. DNS changes can take a few hours to spread.

We create the renewal invoice ahead of the expiry date and send reminders. If auto-renew is on, the amount is taken from your account balance on the due date, so keep your balance funded. If the invoice is not paid, the domain can expire.

The contact details you enter at checkout are used for the domain registration, as the registry rules require. Where the registry allows it we enable WHOIS privacy so your details are not shown publicly. Make sure your name, address and phone number are correct, because a wrong or missing detail can delay or cancel the registration.